Terms And Conditions

1. Each ticket admits one (1) person only. Ticket prices are listed in MYR/RM (Malaysian Ringgit) and exclude ticketing and processing fees.

2. All tickets are sold exclusively online and issued electronically. A printed or digital ticket must be presented for admission.

3. Each transaction allows a maximum purchase of six (6) tickets.

4. A ticketing fee of RM4.00 per ticket and a processing fee, based on the selected payment method, will be applied at checkout. These fees are non-refundable.

5. All ticket sales are final. Refunds, exchanges, upgrades, or cancellations are strictly not permitted under any circumstances.

6. The Organiser reserves the right to modify the event schedule, layout, or audience capacity without prior notice.

7. The Organiser and Venue Owner reserve the right to refuse admission or remove any individual without refund or compensation for disorderly conduct, inappropriate behaviour, or any actions that may compromise security or the enjoyment of other attendees.

8. Professional photography, videography, and live streaming on social media are strictly prohibited.

9. All attendees are required to comply with the theatre etiquette, rules, and regulations imposed by Istana Budaya. Ticket Empire and the event organiser shall not be held responsible for any attendee who is denied entry or removed from the venue by Istana Budaya due to non-compliance with such requirements.

10. This event is strictly for patrons aged 7 and above. Individuals under the age of 7 will not be permitted entry under any circumstances. No refunds or compensation will be provided for tickets purchased in violation of this policy. All attendees aged 7 years and above must possess a valid entry ticket and pay the same admission price as adults. Attendees aged 16 years and below must be accompanied at all times by a ticket-holding parent or legal guardian aged 18 years or above.

11. Upon entering the venue, all ticket holders are subject to security checks, including bag and body searches.

12. The resale of tickets or purchasing from unauthorised sellers or scalpers is strictly prohibited. The Event Organiser/Promoter reserves the right to cancel such tickets without compensation and deny entry to the event.

13. Please review and understand the Purchase Policy before completing your ticket purchase. By clicking the "Buy Ticket" button, you acknowledge and agree to the Purchase Policy and all Terms & Conditions. You also agree not to dispute or make any claims regarding these terms.